Privacy Policy

The purpose of this Privacy Policy is to inform users like you about their data rights and how Shambala Casino handles personal information. By using our platform, you acknowledge that you have read and understood this policy.

Scope of Application

This Privacy Policy applies to all users of Shambala Casino's services, including those who access our website or use our mobile app. By using our services, you agree to the practices described in this policy.

Consent Clause

By accessing and using our platform, you consent to the collection, processing, and storage of your personal data as outlined in this Privacy Policy. We value your trust and are committed to being transparent about how we handle your information.

Data We Collect

We collect various types of data from users, including:

• Personal Information: name, email address, date of birth, address, etc.
• Account Info: username, password, payment details
• Technical Data: device info, IP address, browser type, cookies
• Usage Data: site activity, login logs, game interactions

How We Use Your Data

We use the data we collect for a variety of purposes, including:

• Creating and managing accounts
• Processing deposits and withdrawals
• Providing customer support
• Bonus eligibility and responsible gambling monitoring
• Improving the site and personalizing the user experience
• Fulfilling legal and regulatory obligations

Cookies and Tracking

We use cookies to enhance your user experience. Cookies are small text files stored on your device by our website or mobile app. We use different types of cookies:

• Essential cookies: necessary for the site's functionality, such as logging in or remembering settings
• Analytics cookies: help us understand how users interact with our site, improving performance and user experience
• Marketing cookies: used to deliver targeted advertisements based on your interests

You can manage or disable cookies through your browser settings.

Legal Basis for Processing

We process personal data based on several legal grounds:

• Contractual necessity: we need your data to provide our services
• Legal obligations: we may be required by law to collect and store certain types of data
• Legitimate interests: we use your data to improve our services and personalize your experience, which is in our legitimate interest as a business
• User consent: you agree to the collection and processing of your personal data when using our services

Data Sharing and Disclosure

We may share your data with third-party service providers, such as payment processors or gaming suppliers. We will only disclose personal data where it is necessary for us to provide our services or comply with applicable laws.

Data Storage and Retention

We keep personal data for a reasonable period, which varies depending on the purpose of collection. We use secure storage practices to protect your data from unauthorized access.

Security Measures

We have implemented various security measures to protect your data:

• SSL encryption: secures data transmitted between our website or mobile app and your device
• Access controls: limit who can access personal data, ensuring only authorized personnel view it
• Authentication processes: verify user identities to prevent unauthorized access
• Monitoring for unauthorized access: regularly review systems to detect potential security breaches

Your Rights

You have the right to:

• Access, update or delete your personal data
• Withdraw consent or object to processing

To exercise these rights, please contact our support team.

International Data Transfers

We may transfer personal data outside of your country or EEA, and we have safeguards in place to protect it:

• We use Standard Contractual Clauses with external service providers to ensure equivalent protection for your data

Third-Party Services

External links or services may have their own privacy policies. Shambala Casino is not responsible for the content or practices of these external parties.

Policy Updates

We reserve the right to update this Privacy Policy at any time. If changes are significant, we will notify you through our website or mobile app. Continued use implies acceptance of updated terms and conditions.