Responsible Gambling

Responsible gambling means treating gambling as entertainment, not as a source of income. It's about being mindful of one's spending and ensuring that it does not negatively impact daily life. Here are some warning signs of problem gambling:

• Increasing bet sizes to chase losses
• Gambling beyond affordable means
• Neglecting personal or professional responsibilities
• Feeling anxious or distressed about gambling

If you recognize any of these behaviors in yourself, it may be a sign that you need to reassess your gambling habits.

Tools to Stay in Control

We offer several tools to help players stay in control:

• Deposit Limits: Set limits on the amount you can deposit into your account
• Wagering Limits: Set limits on the amount you can wager on a single game or session
• Session Time Limits: Set limits on the amount of time you spend playing games
• Reality Checks: Regular reminders to take breaks and assess your gaming habits
• Loss Limits: Set limits on losses to prevent over-spending
• Self-Exclusion Options: Temporarily or permanently exclude yourself from playing at Shambala Casino

Our goal is to empower you with the tools and resources needed to gamble responsibly.

How to Request Limits or Exclusion

If you want to set limits or activate self-exclusion, you can do so by:

• Contacting our customer support team via email or live chat
• Logging into your account and adjusting your settings

Please note that it may take some time for us to process your request. We recommend contacting us in advance to ensure a smooth transition.

Support for Problem Gambling

If you're struggling with problem gambling, don't hesitate to reach out for help. It's essential to acknowledge the issue and seek support before it's too late. Here are some common signs of problem gambling:

• Chasing losses
• Borrowing money to gamble
• Lying about gaming habits
• Neglecting other areas of life

If you're experiencing any of these symptoms, it's time to seek help. We recommend contacting the following organizations:

GamCareBeGambleAwareGambling Therapy

Remember, seeking help is a sign of strength, not weakness.

Protecting Minors

We take underage gambling very seriously and strictly prohibit anyone under 18 from playing at our casino. To ensure minors are protected, we have implemented the following measures:

• Age verification methods to prevent underage access
• Parental control software recommendations for parents

As a parent or guardian, it's essential to monitor your child's online activities and take steps to prevent them from accessing gambling sites.

Resources and Useful Links

For more information on responsible gambling, we recommend visiting the following resources:

• GamCare
• BeGambleAware
• Gambling Therapy
• National Problem Gambling Helpline
• Responsible Gaming Trust

Remember, responsible gaming is a collective effort. We're committed to providing you with the tools and support needed to enjoy our games responsibly.