Terms and conditions

These Terms and Conditions ("Terms") govern your use of Shambala Casino, a gaming platform operated by [Company Name] (the "Operator"). By creating an account and using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Account Registration

1. Eligibility: To register for an account with Shambala Casino, you must be at least 18 years old and meet the Operator's eligibility requirements.
2. KYC and Verification Requirements: We may require you to provide identification documents or other information to verify your identity. You are responsible for ensuring that all information provided is accurate and up-to-date.
3. Responsibility for Account Security: You are solely responsible for maintaining the confidentiality and security of your account login credentials and any devices used to access our services.

Deposits and Withdrawals

1. Accepted Payment Methods: We accept various payment methods, including credit cards, e-wallets, and cryptocurrencies.
2. Minimum and Maximum Limits: The minimum deposit amount is AUD 30, while the maximum limit varies depending on your account level and the specific payment method used.
3. Processing Times and Fees: Please note that deposits and withdrawals may incur fees, which are subject to change.
4. Anti-Money Laundering Policy: We take anti-money laundering regulations seriously and reserve the right to request additional information or verification from our users.

Bonuses and Promotions

1. How Bonuses Are Credited: Bonuses will be credited to your account automatically, but may be subject to specific conditions or requirements.
2. Wagering Requirements: To withdraw any winnings from a bonus, you must meet the wagering requirements specified in the promotion terms.
3. Expiry and Abuse Clauses: We reserve the right to cancel or modify bonuses and promotions if we suspect abuse or manipulation.

Gameplay and Fairness

1. RNG Usage: Our games use Random Number Generators (RNGs) to ensure fairness and randomness in gameplay.
2. Game Malfunctions: In the unlikely event of a game malfunction, all bets placed during that period will be voided.
3. Limits on Play and Responsible Gaming Tools: We encourage responsible gaming practices and offer tools such as deposit limits and self-exclusion options to help you manage your play.

Responsible Gambling

1. Self-Exclusion Options: You can opt out of our services for a specified period or indefinitely by contacting our support team.
2. Deposit, Wager, and Session Limits: We offer tools to help you manage your gaming activities, including deposit limits, wagering limits, and session time limits.
3. Help and Support Links: We provide links to reputable organizations that offer assistance with responsible gaming practices.

Prohibited Activities

1. Bonus Abuse: We do not tolerate bonus abuse or manipulation in any form.
2. Fraud, Collusion, or Manipulation: Any attempt to defraud the Operator or engage in collusion or manipulation will result in account suspension and/or closure.
3. Use of Bots or Automated Systems: The use of bots or automated systems to play games is strictly prohibited.

Account Suspension and Closure

1. Voluntary Account Closure: You may request to close your account at any time by contacting our support team.
2. Breach of Terms: We reserve the right to suspend or close accounts if we suspect a breach of these Terms.
3. Inactivity and Dormant Accounts: If you fail to log in to your account for an extended period, it may be classified as dormant and subject to deletion.

Privacy and Data Protection

1. Information Collected: We collect personal data to provide our services and improve user experience.
2. Use and Storage of Personal Data: Your personal data is stored securely and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
3. GDPR Compliance: As a responsible Operator, we comply with all relevant data protection regulations.

Limitation of Liability

1. Losses: We are not liable for any losses incurred by you as a result of using our services.
2. System Errors: In the event of a system error or malfunction, we reserve the right to void bets and/or refund affected users.
3. Third-Party Links: Our services may include links to third-party websites; we disclaim all liability for any content or activities on such sites.

Amendments and Updates

1. Right to Modify the Terms: We reserve the right to modify these Terms at any time, with or without notice.
2. Notification of Changes: Changes will be posted on our website; it is your responsibility to review these Terms regularly for updates.

By using Shambala Casino, you acknowledge that you have read and agree to these Terms.